Client Testimonials

Joanne is an excellent agent, I highly recommend her services and hope someone in my network has the privilege to work with Joanne in finding or selling their home. My partner and I are first time home buyers and we're not the most ideal clients in term of competitiveness. However, Joanne never pushed us to consider anything we were not comfortable with and she was continuously motivated to help us find homes that fit our wishes and our budget. Joanne also respects when you need a break, we were traveling and overwhelmed at work and needed to pause our home search for a few weeks- Joanne respected that. I never thought I would be able to own a home in the Bay Area in a desirable neighborhood without totally breaking the bank but I am convinced with Joanne's knowledge, persistence and patience we were able to find the perfect home for us!

Elle R. Buyer

I highly recommend Joanne as a very professional and personable realtor. She represented my wife and I on the sale of an older but remodeled Town House in Pleasant Hill in April 2018.Her market research before the listing was spot-on, and we openly discussed comparable property sales and listing strategy so that we could arrive at a listing price. As I had carried out most of the remodel, she also carefully looked through the home and suggested areas that I should fix before the listing.Joanne arranged staging for the property, met with home inspectors, developed the MLS information, and held open houses. These generated tremendous interest, as well as a single, really good offer. She advised us well on the buyer's likely ability to complete the deal, as well as how to address specific - and challenging - buyer requests. Despite reservations, we accepted the offer.The escrow was complicated by many, many inspections, several of which highlighted minor potential or actual problems. These were magnified by the buyer's agent. Joanne counseled us well on how to respond to additional buyer requests and buyer-induced delays. As frustrations grew and emotions ran high, Joanne calmed us down, and handled the buyer's agent's tantrums and changing demands well.At the end of the day, Joanne's efforts really helped us close a complicated transaction with a single offer at a price well above appraised value. She was tenacious in her approach (I liken it to reeling in a really big fish), professional, personable, prompt, extremely thorough, experienced, and well connected in the business. Great job Joanne!

P & L, Sellers, Pleasant Hill

Joanne came highly recommended by a friend of mine and I was very happy I listened. She was very knowledgeable about the market and the areas I was looking to buy. She was also very straightforward and honest about the pros and cons of every place we looked at and pointed out things I wouldn't even think of. She had great insight about what would and wouldn't be a good investment and also about what kinds of things would need to be fixed and how much it would cost.Joanne took the time to show me every place I wanted to look at and did so as quickly as possible, which is what needs to be done in this crazy market. She was also very quick to respond to my texts and emails. She gave me great advice and walked me through purchasing my first property. Thank you, Joanne!

April S. Concord, CA

Joanne is a class act all the way. By following her suggestions, I got the house of my dreams. I could not be happier. Joanne is extremely knowledgeable and works at the speed of light!

Jeannine Lewis

Joanne is a fantastic realtor and made my dreams of being a homeowner come true.As a first time buyer and new to the Bay Area, I was originally skeptical of ever being able to afford a home here after hearing about the notoriously high-priced and competitive local market. Then I met Joanne. Her knowledge of the Bay Area housing market combined with her dynamic, proactive nature not only made me hopeful but a homeowner in 2 months time.She effortlessly walked me through the process, always providing quick honest, and concise answers to my endless questions and concerns. She is practical, and always has an eye for what needs to be done on a property, how much it would cost, and the reality of any potential burden. She introduced us to an adorable 3-2 in an neighborhood I was previously unaware of, and correctly predicted the bid price and the appraisal value. In addition, she introduced us to an excellent broker, and a contractor who has since helped us with numerous repairs and upkeeps to help improve and add to the value of our home.Joanne is reliable, compassionate, hardworking, and I cannot recommend her enough.

Lauren H.

Joanne was a fantastic agent! Her honesty, integrity and knowledge, especially of the local markets, competition and repair/maintenance costs, were invaluable for us as first time buyers/homeowners and really helped us get the biggest bang for our buck. She helped us avoid all the pitfalls we wouldn't have known to look out for or take seriously enough on our own and made us aware of lovely, more affordable neighborhoods we probably wouldn't have looked in had she not suggested them (one of which we now happily live in).Joanne comes from a family of real estate agents and is married to an amazing contractor, and it shows! She taught us so much throughout the process: what adds to resale value, what takes away from it, what can be affordably fixed, changed or added to down the road and what can't be; and of course, how to handle all the paperwork! She's a total straight shooter, and it was obvious from day one that finding the right/best house for us was more important than making a quick sale or telling us only what we wanted to hear. She coached and counseled us through the hard parts, and was a constant source of information, reassurance and positivity. We came out of it all so much more confident, comfortable and informed than we went into it. And she set us up with a mortgage broker who was equally helpful, available and reliable.All our friends who have also recently purchased their first home are jealous of ours and how we got more for less. Joanne absolutely nailed the bid price (tied for the highest) and the appraisal value, which came in at bid price, so we didn't end up paying a single dollar more than necessary (which meant we had enough leftover to immediately afford all the decorating we wanted to do and still were able to put plenty back in our savings)! And the relationship she forged with the selling agent and suggestions she had for our buyer letter and contingencies undoubtedly swayed the tied bid in our favor.We love our new home so much and couldn't have asked for a better home-buying experience. We would highly recommend Joanne!

Douglas H.

Joanne was an outstanding agent whose knowledge and expertise made the difference in getting our house. Without her guidance, another family might be living in our home and we would likely still be on the market. What sets Joanne apart is that she combines her expert knowledge of the housing market with her sharp eye for what needs to be repaired/replaced. After we moved in, she gave us a list of work we should do not just to make our home more enjoyable but to improve its potential resale value. Big thanks to her for the hard, diligent work she put in to get us into our home! I wouldn't hesitate to recommend her to anyone looking for a no-nonsense bulldog of an agent in Contra Costa County.

Brian C.

Joanne is an experienced and dedicated realtor. She helped us sell our family home of 30 years, in San Ramon.She was so knowledgeable and really kept us motivated and moving in the right direction. She assisted us in deciding the best renovations to prepare our property and she has a great network of professionals that could help make the renovations and conduct trustworthy inspections. Her advise in staging and de-cluttering our home was invaluable.Joanne's methods were smart and thought out. She did her best to make the whole process make sense and kept everything organized. She kept us informed of the steps and did her best to educate us so we could make smart decisions. Working with her, we knew she had done her homework and she strove to keep our best interests at heart during negotiations.Once we sold our home she helped us find our new and current home. She didn't pressure us or push us to purchase above our budget (like many realtors do) and she respected our goals and what we were looking for. We are so happy in our new home. We recommender her highly.Thank you Joanne, for all your hard work, time, and late nights you put in for us. Thank you for guiding and assisting us through this huge step into this next chapter of our lives.

Austin & Maggie (Sellers & Buyers)

My wife Carol and I engaged Joanne Heald's services to help us sell my mother's condominium in Rossmoor, a retirement community in Walnut Creek, California. Working with her was a pleasure. We found Joanne knowledgeable, efficient, informative, and thorough. Through her tireless efforts, Joanne succeeded in effectuating the sale of the home remarkably quickly at a price that was satisfactory to us, while meeting the numerous specifications of the Rossmoor homeowner's association. During the entire process of our working with Joanne, we were continually impressed by her integrity and forthrightness. Joanne always kept her word.We would highly recommend Joanne Heald's services to anyone interested in purchasing or selling a home.

John & Carol Larimore (Sellers)

Joanne recently assisted me with the selling of our home. This was a whole new experience, and Joanne guided me through it every step of the way. She is absolutely delightful to work with, always so responsive to calls and messages, and she really knows her business well. Her honesty, patience and concern with meeting my needs was so greatly appreciated. I admire her strong work ethic and her integrity. I would highly recommend her.

M. Parker (Seller)